搬瓦工退款政策

搬瓦工承诺对新用户提供30天内的退款, 免除用户的后顾之忧. 下面详细说明一下退款条件及流程, 还有一些注意事项.

搬瓦工退款条件

如果满足以下所有条件,客户可以要求全额退还所有付款给他们的帐户:

  • 客户的帐户信誉良好,没有违反任何服务条款;
  • 以前没有任何付款或目前有争议或扣除款项;
  • 账户下所有VPS使用流量没有超标
  • 分配给客户端服务的IP都不在任何Black/Block列表中(包括任何垃圾邮件/大陆不能访问IP地址列表);
  • 该帐户下的VPS(正常的或已取消的)的数量为3个或更少;
  • 该帐户支付的款项总额为60美元或以下,总付款数少于等于10次;
  • 该账户创建不能超过30天;
  • 客户之前没有在不同账户中使用过退款权利。(同一个身份的不同账户)

总结起来, 就是30天内的新客户可以要求全额退款, 相当于给新用户一个体验期, 防止某些人滥用退款.
如果觉得上面的条款太长太繁杂不想一一核对, 直接登录帐号之后访问 bwh8.net/refund.php 即可知道是否符合退款条件

进入退款流程后

  • 此账户建立之后的所有款项将会被退回, 除了IP地址的费用
  • 此账户下的所有服务(VPS)都会被马上终止
  • 所有数据, 包括快照和备份将被立即删除, 不可恢复
所有退款将会被原路退回, 退款后的账户可以用于继续购买VPS, 但是不能再次申请退款.

想要退一台机器的直接开工单联系客服, 通过正常流程**所有机器都会被取消掉**!

搬瓦工正确退款流程

一般来说, 正确退款流程如下:

  1. 确保自己账户符合上述退款条件
  2. 确保VPS上所有重要数据已经备份
  3. 提交工单与客服沟通, 明确说明 1.退款原因; 2.数据已经备份,可随时删除机器
  4. 得到自动回复消息后, 回复”I agree”同意退款
  5. 然后耐心等待即可, 款项会原路退回

Please do not create a Paypal dispute in order to get a refund, as this will only make the process longer and will create more work for both – customer and us.

Furthermore, initiating a chargeback or a Paypal dispute will result in an immediate suspension of all services under your name (and possibly any other associated accounts) until the dispute is resolved. In addition we reserve the right to bill you for the chargeback fees we incur plus time we spend on dealing with the dispute (time spent locating and suspending affected services, communicating with payment processors and/or banks and dealing with customer’s tickets etc). We bill $40 per hour in 15-minute increments and services will not be resumed until the bill is paid.

另外, 搬瓦工特别提醒如果只是想退款, 千万不要提交Paypal dispute(争议). 提交Paypal争议会导致名下及关联账户所有VPS被暂停, 制止争议解决. 搬瓦工对解决争议所进行的工作保留收取额外费用的权利(寻找并暂停相关VPS, 与Paypal方面沟通, 或与银行方面沟通, 等等). 额外费用标准为$40每小时, 以15分钟为一个计费时段. 只有付清款项后才会恢复服务.

不管任何商家Cancel(取消)不等于退款! 点击Cancel取消之前一定与客服沟通

结语: 新用户的福音

总的来说, 如果是从来没用过搬瓦工的用户, 这个付款条件提供了一个很好的试用期的保证.试用觉得搬瓦工的服务和机器不满意, 可以要求退款.
如果是冲动消费/IP不能访问等原因想退款, 还是趁早省省力气, 不用纠结于”用其它邮箱新注册”等问题, 上面写得非常清楚了.

搬瓦工关于退款的条文

以下于2018年10月10日截取自搬瓦工Terms of Service, 商家可能会对当中条款进行更改. 如有必要请到官方网站查阅全文.
Cancellations and Refunds

Customer may cancel services at any time in the billing control panel.

Customer may request a full refund of all payments made to their account provided all of the following conditions are met:

  • Customer’s account is in good standing and there have been no violations of entire Terms of Services
  • None of the payments have been previously or currently disputed or charged back
  • None of the IPs assigned to client’s services are on any Black/Block list
  • Monthly data transfer quota has not been exceeded
  • The number of services (active or cancelled) under the account is 3 or fewer
  • The sum of all payments made towards the account is $60 or less and the total number of payments is 10 or fewer
  • The account was created 30 or fewer days ago
  • Client had not used the right to Refund under a different account

When a refund is requested, we will perform the following:

  • We will provide full refund of all payments made towards the account starting from the moment account was created, with the exception of payments for IP address changes (if any)
  • All services under the account will be instantly terminated
  • All data, snapshots and backups will be instantly and irreversibly wiped

Refunds are issued to the original form of payment.

After the refund is processed, account may be used for future orders, however it will not be eligible for further refunds.

How to request a refund: https://bandwagonhost.com/knowledgebase/4/Refunds.html

Chargebacks and Paypal Disputes
Please do not create a Paypal dispute in order to get a refund, as this will only make the process longer and will create more work for both – customer and us.

Furthermore, initiating a chargeback or a Paypal dispute will result in an immediate suspension of all services under your name (and possibly any other associated accounts) until the dispute is resolved. In addition we reserve the right to bill you for the chargeback fees we incur plus time we spend on dealing with the dispute (time spent locating and suspending affected services, communicating with payment processors and/or banks and dealing with customer’s tickets etc). We bill $40 per hour in 15-minute increments and services will not be resumed until the bill is paid.

搬瓦工开工单退款邮件范例

下面是本人随手写的一个退款工单范例, 切记备份好所有数据之后再发工单要求退款.
Hi,
I would like to refund this service(IP: xxx.xxx.xxx.xxx).
All the data is backuped and the service can be cancelled at any time.
Best regards!

把上述替换xxx成自己的IP地址, 开工单的时候选择要退款的那个vps

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